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TAILORED FOR TELECOMS

Telecom Customer Support, Supercharged with AI. Always On.

Resolve issues instantly with AI chat, agent tools, and network-aware diagnostics – built for CSPs and ready to plug into your existing stack.

AI-assisted telecom customer support across chat and agent desktop
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TRUSTED BY  

REX HAS MOVED.

Data Retention, Location Data, LI & SAR now live at Subtonomy REX.

Telecom Data Retention and geolocation with Subtonomy REX
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Why CSPs choose Subtonomy

AI-powered telecom customer support for CSPs – self-service, agent assist & network-aware diagnostics.

Automate telecom first line support with AI ready APIs

Automate first-line tech support, give customers instant, accurate answers

Automate first-line tech support with AI chat and guided troubleshooting that delivers instant and accurate answers.

Resolve more telecom customer support tickets in self-service with APIs from Subtonomy

Resolve more requests in self-service, chat without human handoffs

Resolve more requests in self-service and chat without human handoffs.

Empower telecom support agents with instant and accurate answers with help from Subtonomy

Unify the agent desktop, end swivel-chair

Unify customer, device, and network context in ONE single agent desktop to lift FCR and shrink AHT.

Pre-analyze the provide telecom service in three seconds with Subtonomy

Diagnose what matters in seconds

Pinpoint faults across broadband, mobile, and FWA using network-aware insights to cut AHT.

Integration-ready APIs for CSPs tools

Bring Subtonomy’s AI capabilities into your own apps, portals, and chatbots – securely and at scale – through our proven APIs.

Power chatbots & voicebots with network-aware answers

Surface a 360° customer view in the agent desktop

Diagnose issues in real-time and triage intelligently

Detect outages and notify customers proactively

Enable self-service checks and guided troubleshooting

Verify subscription status instantly to speed resolution

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“We’re incredibly proud to sustain 100% customer satisfaction. Being shortlisted in the World Communication Awards for Total Customer Experience, Social Contribution, and Smart Places is an honor – and a testament to the value our team delivers.”
Fredrik Edwall, EVP Sales & Marketing Subtonomy

Don't listen to us.
Listen to them. 

bjorn tore gullord from Telia Norway
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Bjørn Tore Gullord 
Head of Service Assurance & Operation, Telia Norge

"We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers."

Lisa Lundbäck from Telenor Sweden
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Lisa Lundbäck
Mobile Product Manager, Telenor Sweden

"We have managed to reduce both the number of complaint calls and the time we need to spend on each call.

With Subtonomy, we’re working more efficiently while getting happier customers.”

What you can do with Subtonomy

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AI Self-Service & Chat Support

Give customers instant, accurate answers with network-aware AI that understands telecom issues.

Telecom Customer Support Agents using Subtonomy to get all context in one place.

Agent Assist & Desktop

All context in one place — customer, device, and network — so agents resolve complex cases faster.

Festival enjoying the music while the telecom providers using Subtonomy network tools to plan and proactively diagnose the network capacity to avoid congestion.

Proactive Diagnostics & Automations

Detect, triage, and automate fixes based on customer impact across mobile, broadband, and FWA.

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Head Office

 

Subtonomy

Katarinavägen 19

116 45 Stockholm

SWEDEN

info@subtonomy.com

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Ready to see it live?

We’ll tailor a demo to your environment and priority use-cases.

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