Stockholm, Sweden - 10 am 25 February 2025 - SUBTONOMY, the world’s leading telecoms technical customer support vendor, has announced it will be attending Mobile World Congress in Barcelona, Spain (3 – 6 March 2025) to showcase the strategic importance of network APIs in transforming technical customer support and empowering AI initiatives in customer care.
How APIs are driving AI-powered, smarter telecom customer care
In 2024, operators focused on the game-changing ability of network APIs to open up new revenue streams.[1] [2] But at MWC 2025, Subtonomy will be demonstrating the vital role they play in unlocking deeper insights into customer experience and the evolution of customer care through:
data-driven digital care, which incorporates GenAI to solve a broader range of problems, effortlessly and effectively 24/7
chatbot evolution, which is seeing chatbots become smarter and able to tackle a far greater range of inquiries
intelligent co-pilots, which boost agent performance in the call center and reduce employee stress.
Smarter customer care isn’t a dream – it’s here today
According to the TM Forum[3], 87% of operators say that AI/machine learning has significant potential to transform customer experience and customer service. The question is how to get started on transforming all that potential into realizable business gains.
And that’s exactly where Subtonomy can help. Subtonomy has deep experience working with complex network data, with its data mediation platform doing the hard work of pulling together all the data into ONE place and putting it into a usable format that makes it far easier for operators to get started on their AI journey.
At MWC Barcelona, Subtonomy will demonstrate a new proof-of-concept that shows EXACTLY how operators can take their first steps in AI-empowered digital customer experience easily, safely and cost-effectively.
Don’t take our word for it – hear what other operators have to say
Subtonomy’s clients are already experiencing the benefits of smarter, personalized digital self-care.
Mikkiz Koskijev from Telenor Sweden, for example, says: “This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work”. While Bjorn Tore Gullford from Telia Norge notes that his company has managed to reduce both the number of complaints and the time spent on each call. “With Subtonomy, we’re working more efficiently while getting happier customers,” he says.
Find out more about how Subtonomy empowers:
efficient, effortless 24x7 smart self-care to 75%+ of customers
true omnichannel experience by revealing each customer’s individual service experience across every network – speeding resolution whatever the support channel or combination of channels
AI-empowered technical customer care
personalized customer care that feels natural and effortless with no need to repeat information.