Subtonomy has sponsored the AI in Customer Care chapter itn the GSMA AI Survey 2025, which gives you direct insights from mobile professionals GSMA AI Survey Report 2025 GSMA AI Survey Report 2025 AI is Transforming Telecom – Are You Ready? AI is reshaping industries at an unprecedented pace, and telecom is no exception. From predictive network management to AI-driven customer care, the impact is undeniable. But how prepared are telecom operators to harness this transformation? What challenges do they face? And do they have the right resources to ensure a strong return on investment? As a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report, which gives you direct insights from mobile professionals worldwide. Discover key findings across six critical areas: Managing the network Keeping the network safe and high-performing Unlocking commercial advantages with AI Transforming customer care Revolutionizing voice services Enhancing the user experience Download the full report to explore how AI is shaping the future of telecom. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

Simplifying, automating to telecom lawful requests is made easier with REX from Subtonomy. REX is a dedicated application to efficiently and accurately automate MNOs’ responses to lawful telecom geolocation and data retention requests. - TELECOM LAWFUL INTERCEPT - We redefine Secure Data Retention and Geolocation Services Forget everything you think you know about fulfilling lawful intercept data retention and geolocation requests. We help telecoms to automate, secure and speed your responses to lawful mass geolocation, emergency call location and criminal investigations requests. While remaining completely compliant. Book demo now Meet us at ISS 2025 SEARCH RESULTS WITHIN 30 SEC Lightning-fast individual search results, ready to be sent immediately to requester. Improve efficiency 360° VIEW IN ONE CONSOLIDATED SYSTEM Streamlined workflow in ONE consolidated system. Gain a 360° view of a subscriber, site or cell. Discover interface AUTOMATED & ACCURATE RESULTS Data is collected from all sub-systems and analysed to reduce human errors. Explore data sources SECURE REMOTE SAR TEAM ACCESS Grant 24/7 secure access to SAR teams. Accessible even from remote locations. Save lives faster Contact us Subtonomy REX - a simpler, more efficient way of responding to requests REX is designed to directly address the challenges with timely, accurate data retrieval. The often fragmented data, is collected from numerous systems, pre-analyzed into one user-friendly tool, saving time and reducing costs and minimizing the risk of human error. Rapid search results within 30 seconds displayed in one single 360° view REX speeds search results by automatically collecting data into one system and preprocessing it. This means individual results are available within 30 seconds and are ready to be sent to the requester at the click of a button. Authorities can even search directly - provided they have the required authorization. REX transforms complex data visualization into a seamless and user-friendly experience with an intuitive User Interface for dynamic interactions and provides comprehensive reports ready for export in Excel, CSV, or XML formats. Whether you need to view location information in detailed table-like reports or prefer the vivid clarity of a map view, REX delivers with precision. Built on standardized formats such as ETSI TS102 657 and adaptable to national standards, REX ensures compatibility and compliance. REX collects, processes and maps data from several sources into ONE place DATA AUTOMATION - Built on top of Subtonomy’s Platform, REX collects data from all underlying subsystems and network probes into one system. Then the platform pre-processes and aggregates the data. This removes both the effort and human error of manual mapping while massively decreasing the time required to get results. NETWORK DATA - REX collects processes and maps data from network equipment, CDRs and passive probes (XDRs). This data includes information on calls, SMS, roaming records (TAP files), both public and private IP addresses (NAT logs), data connections and location data. REFERENCE DATA - REX integrates and enriches data by mapping signaling and IP records with CRM data, cell inventory and device databases. GEOLOCATION DATA - Positioning data primarily comes from network information, such as cell identities, geographical co-ordinates and cell directions. Positioning or location system data can be integrated if available. IP ADDRESS DATA - REX efficiently handles IP address mapping by integrating and preprocessing data from multiple sources, ensuring compatibility across various sub-systems and reducing storage needs with advanced data processing techniques. REAL-TIME & HISTORICAL DATA REX accesses both real-time and historical data at the set number of days and subset of data that is authorized. All searches are logged and data is retained for the specific number of days. Let's talk Numbers Display everything in ONE consolidated agent desktop. Search results displayed within 30 seconds. Gain a 360 view of a subscriber, site or cell. Grant 24/7 secure remote access to SAR teams. Transform the way you respond to lawful requests Download now Discover how REX’s consolidated and automated approach can transform your response to lawful requests. REX ensures you’re both compliant and efficient, accelerating your response while simultaneously reducing the risk of human errors. Search results within 30 seconds Instant delivery to requester Streamlined workflow in ONE consolidated system Accurate results Secure remote access for SAR teams TERJE RUDIN | Product Manager Police Responce Center & NOC @Telenor Norway "Telenor Norway has recently implemented REX as a solution for handling authority requests. We are very pleased by both the system itself and with Subtonomy as a vendor. REX gives us a completely different workday in terms of easiness of use and query response time. Reports we previously had to wait several hours for are now generated in minutes or even seconds. Subtonomy impresses us by being very welcoming, customer-oriented and solution-focused, with high quality project deliveries and reliable support services." TERJE LILLEÅSEN | Senior Manager, Service Operations Center @ Telia Norge Many have surely seen CSI or other series where triangulation is done with the press of two buttons. In reality, it's not that simple, and one must have a good technical understanding, proper support tools, and a robust mobile network to achieve triangulation. Swedish Telecom Operator - "We’ve been using Subtonomy’s REX solution for Lawful Authority requests for several years now and it’s been an absolute privilege. We’ve been impressed with its exceptional features, performance, and adaptability, and the Subtonomy team has provided us with top-notch support. We appreciate Subtonomy and their consistent reliability as a partner in this sphere.” Don't take our word for it. Take theirs. Watch how Telia Norway sharpens precision in SAR operations with REX Subtonomy’s REX solution enables Telia Norway to create better outdoor life through aiding Search and Rescue (SAR) missions with fast and accurate location data. Play the video or read the full story. Discover the full story Subtonomy REX blog Subtonomy REX blog Subtonomy REX blog Subtonomy REX blog Jan 13 4 min read Subtonomy showcases new features of its data retention and geolocation solution REX at ISS MEA 2025 May 13, 2024 3 min read How Norway built a world-class Search and Rescue Service empowered by mobile data and Subtonomy REX May 23, 2023 3 min read Enhancing Police Investigations and SAR Operations with Lawful Data Retention Requests May 22, 2023 3 min read Optimizing mobile location data: Security, accuracy, and GDPR compliance May 7, 2023 4 min read The Significance of Accurate Mobile Location Data in Criminal Investigations: A Global Concern Contact us How REX addresses key challenges Emergency call location Location data information can be presented in a map view, table view or in exportable formats. Maps are adaptable to improve the topography in rural locations. Passive data location Location updates are sent periodically or, if the phone is idle, when the user changes location area. This is also achieved by monitoring passive data session (such as app push notifications). REX Case Management This service provides additional features that enhance the management of searches and improve security, including support for order handling, integration with invoicing systems, generation of reference numbers etc. REX Token based access This service enhances self-service security by only granting access to the specific data required for authorized searches. Searches can be restricted to a subset of subscribers or cell towers, or time-limited. Compliance - above and beyond REX has been operational for several years in different countries in Europe, demonstrating full compliance with all relevant legislation and local regulations. Working as a trusted partner to our customers, Subtonomy has gained deep insight into what is required to efficiently and securely comply with both lawful requests and GDPR. Adding to our robust compliance framework, Subtonomy is now ISO 27001:13 certified, adhering to the strictest global security standard for information security (ISMS). This certification further establishes our commitment to the highest levels of data security and aligns us fully with EU data retention legislation, Directive 2006/24/EC.

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Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). ISO 27001:2013 certification With telecoms firms holding vast amounts of sensitive customer data, it’s essential that leading telecoms SaaS vendors such as Subtonomy commit to keeping this data safe and secure as it’s being processed by their systems. This is why Subtonomy is proud to announce that the company has obtained the certification of Information Security Management System (ISMS) Guidelines from the International Standardization Organization (ISO). ISO 27001:2013 is the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office.

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Welcome to Subtonomy At Subtonomy we're on a mission to Rethink Telecom Customer Support. As the only telecom product provider dedicated to technical customer support, we lead the way in this critical industry. By blending cutting-edge technology with expertise into user-friendly tools, we are able to break down barriers — enabling telecom operators to streamline their processes. The result is fully industry-tailored solutions and world-class future-proofed support. Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Life at Subtonomy Dec 27, 2023 3 min read Not just another engineering internship story - Lina’s journey with Subtonomy and Tekniksprånget Dec 12, 2022 2 min read From interns to employees - once again a successful internship program through Tekniksprånget Dec 17, 2021 2 min read Thoughts from a Subtonomy internship Open positions Stockholm Open position Read More Stockholm / Hybrid / Remote Scala / Java Developer Read More Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy’s REX solution enables Telia Norway to create better outdoor life through aiding Search and Rescue (SAR) missions with fast and accurate location data.  Telia Norway sharpens precision in SAR operations with Subtonomy REX Subtonomy’s REX solution enables Telia Norway to create better outdoor life through aiding Search and Rescue (SAR) missions with fast and accurate location data. Jan, 2024 In the vast and rugged terrain of Norway, where every second counts when it comes to Search and Rescue (SAR) missions, Telia is able to supply SAR teams with rapid, accurate geolocation capabilities thanks to the power of its extensive mobile network and use of Subtonomy’s innovative REX solution. This dynamic combination has reduced search areas from kilometers to meters, transformed SAR response times from 15 hours to less than two hours — saving lives with speed and precision. When the main rescue center receives a notification, such as a missing skier in the mountains, they assess whether there's a risk to life and health, and subsequently, whether it's possible to trace the missing person's mobile phone. In such situations, Telia provides assistance by tracking the phone of the missing individual. The challenge for many MNOs is to consolidate the all too often fragmented data and push through bottlenecks created by outdated systems and silos that limit the ability to efficiently and urgently manage SAR emergency requests. They must also ensure compliance with the constantly evolving legislation. This was also the case for Telia not too long ago. Being able to respond to Search and Rescue (SAR) Requests fast and with accurate mobile geolocation data can mean the difference between life and death. About Telia Norway Telia Norway is a nationwide Norwegian mobile operator with more than 2.4M subscribers. It is part of Telia Group, today serving 27M subscriptions in the Nordic and Baltic region. Norway's landscape is demanding, featuring extensive, dense forests, imposing mountains, deep fjords, and a lengthy, wind-battered coastline, all of which require advanced skills and readiness for effective emergency operations. This makes outdoor activities in Norway both alluring and dangerous, with 4,798 SAR missions performed in 2021. When Telia’s team receives a request for help they immediately spring into action, checking the status and activity of the individual’s phone, as well as which cell tower it’s connected to using advanced triangulation methods. Key to their success, Telia Norway has integrated Subtonomy REX into their operations for enhanced geolocation and data retrieval. The recent inclusion of location polygons within the REX platform, a shift from their prior separate handling, has significantly improved their operational efficiency. How Telia helps SAR teams save lives faster How Telia helps SAR teams save lives faster How Telia helps SAR teams save lives faster How Telia helps SAR teams save lives faster “Nothing beats the feeling you get when the rescue team reaches a missing person, and you know that the person will be okay.” Terje Lilleåsen, Telia Norway "Many have surely seen CSI or other series where triangulation is done with the press of two buttons. In reality, it's not that simple, and one must have a good technical understanding, proper support tools, and a robust mobile network to achieve triangulation." TERJE LILLEÅSEN | Senior Manager, Service Operations Center @ Telia Norge Leveraging the capabilities of Telia's 5G network in combination with REX's new location features , search areas have been dramatically narrowed from several square kilometers down to one hundred meters – making SAR operations vastly more efficient. For even greater accuracy, a rescue helicopter can be deployed with a temporary base station. As it nears the person needing to be rescued, their phone will connect to the base station and by monitoring the signal as the helicopter flies in circles, the phone can be pinpointed to within 20 meters. Investing in advanced good tools and proper expertise organization is cited as the reason why Telia has taken leaps and bounds in this work. A SAR mission can today usually be completed in one to two hours. Erica Earnshaw and Terje Lilleåsen Telia Norway "We are constantly improving our process, tools and competence, to be able to save lives even quicker." TERJE LILLEÅSEN | Senior Manager, Service Operations Center @ Telia Norge Watch how Telia Norway uses Subtonomy REX in SAR operations Let’s talk about Numbers: 30 sec 30 sec 30 sec 30 sec results delivered within 30 seconds 20 m 20 m 20 m 20 m phone can be pinpointed to within 20 meters 90% 90% 90% 90% faster SAR missions 1 tool 1 tool 1 tool 1 tool Streamlined workflow in ONE consolidated system How Subtonomy helps How Subtonomy helps How Subtonomy helps How Subtonomy helps Telia Norway uses Subtonomy REX to deliver its world-class response to SAR emergency requests. The data is collected by Subtonomy’s platform from probes, TAP files, IP databases, location data, network elements and underlying subsystems (such as billing, CRM etc), and preprocessed to make it easier to respond to requests in a timely and efficient manner. The information provided can be displayed in Subtonomy REX or exported to other solutions to help with efficient collaboration. REX is designed to handle geolocation and data retrieval requests while being fully GDPR compliant and ISO/IEC 27001 certified. While data retention solutions are usually storage heavy, Subtonomy REX also significantly reduces the amount of data storage required. Results within 30 seconds Instant delivery to requester Streamlined workflow in ONE consolidated system Accurate, error-free results Secure remote access for SAR teams Self-contained installation or Subtonomy supported or anything in between Efficient data storage SaaS solution – continuously adding new technologies and features as seen in this case study Expert advice and back up With over 12 years’ experience in assisting telecoms operators comply with their duty to supply data to lawful authorities, Subtonomy is an expert in helping consolidate data into a single system to reduce costs, speed data retrieval, and eliminate human error. Discover REX

The Subtonomy REX blog highlight and discuss topics within Legal Data Retention, Search and Rescue Operations and how CSPs and authorities can collaborate for a safer society. Subtonomy REX Blog Subtonomy REX Blog Subtonomy REX Blog Subtonomy REX Blog Jan 13 4 min read #news Subtonomy showcases new features of its data retention and geolocation solution REX at ISS MEA 2025 SUBTONOMY, the leading vendor of precision lawful intercept request technology, has announced it will exhibit at ISS MEA 2025. May 13, 2024 3 min read #legaldataretention How Norway built a world-class Search and Rescue Service empowered by mobile data and Subtonomy REX Norway’s integrated Search and Rescue (SAR) Service is a world-class, fully integrated set of government, voluntary and private enterprise s May 23, 2023 3 min read #legaldataretention Enhancing Police Investigations and SAR Operations with Lawful Data Retention Requests Mobile operators will be able to discover how REX assists them to fulfill their obligations in a timely, highly accurate and cost-effective May 22, 2023 3 min read #legaldataretention Optimizing mobile location data: Security, accuracy, and GDPR compliance Mobile location data has great potential in helping trap criminals, locate lost and injured people, and assist with anti-terrorism... May 7, 2023 4 min read #legaldataretention The Significance of Accurate Mobile Location Data in Criminal Investigations: A Global Concern Mobile location data now plays a critical role in many criminal investigations worldwide. Apr 17, 2023 3 min read #legaldataretention The untold story of how mobile phone location data assists police investigations Police services have been using lawfully-authorized access to mobile location data for years to help solve some of the world’s most... 1 2

Meet Subtonomy at ISS Europe 2025! Explore legal data retention & telecom solutions for compliance, precision & security. Learn more today! ISS EUROPE 2025 The ISS Europe 2025 event provides valuable insights and cutting-edge tools to empower Law Enforcement, Telecommunications, Public Safety Agencies, and others in their dedicated efforts to combat criminal investigations and find missing people using data from telecommunication networks. Subtonomy is proud to be one of the exhibition and case presenting partners at ISS Europe. Come visit us! Dates: 3-5 June 2025 Location: Clarion Congress Hotel , Prague, CZ Customer Case Presentation Track 1: TBC Exhibition Hall Booth: TBC Subtonomy & Customer Case Presentation Track 1: Transforming Criminal Investigations with CSP Network Insights: Efficiency, Security, and Real-Time Precision This session delves into the newly launched Cross Location Analysis and IMSI Location Comparison, with updates on fast and secure IP searches and the integration of real-time and historical data for unparalleled insights. Discover how leveraging multi-source network data from CDRs, passive probes and more empowers CSPs to deliver enriched and secure results with efficiency, seamlessly transferring insights to law enforcement agencies. Meet Subtonomy at ISS EUROPE 2025 Newsroom Jan 13 4 min read #news Subtonomy showcases new features of its data retention and geolocation solution REX at ISS MEA 2025 SUBTONOMY, the leading vendor of precision lawful intercept request technology, has announced it will exhibit at ISS MEA 2025.

In this Subtonomy GDPR-policy, we will explain the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy GDPR- policy Our customer integrity is important to us and therefore we at Subtonomy have updated the terms of our privacy policy and further adapted to the General Data Protection Regulation. We are open with what data we collect about you and why. We will not sell your information to third parties. This document contains the general terms and conditions that apply if you provide one or more personal information to us at Subtonomy. Subtonomy AB is the legal entity that is responsible for the personal data handled by Subtonomy. In this policy, we will explain what personal information we collect about you and how we use it. You can withdraw your consent at any time by contacting us at info@subtonomy.com or through the unsubscribe link in shared in marketing emails. Such repossession will also mean that you will no longer receive, news and other information from Subtonomy and that you will also have limited access to the content on our website. Information we collect At our first contact When you visit www.subtonomy.com and contact us via a website form, it is mandatory that you leave your name and e-mail address. When you enter into an agreement with us, register for events and want access to our whitepapers or similar information, it is mandatory that you enter your: first name, last name, e-mail address, company, telephone number and your title at the company you work for. At all times, you are also required to accept our general terms and conditions linked to this privacy policy. Cookies Our online services may contain cookies (a small text file that is saved on your device when you visit a website). Subtonomy’s cookies do not contain any data that can identify you as a person, but they give us the opportunity to store your behavior between different interaction occasions. It also means that we can better adapt our communication to you. Information we collect Which events you have participated in and been interested in What written content you have been interested in and downloaded Which pages you have shown interest in on Subtonomy.se Number of opening emails from Subtonomy Number of clicks on specific links in emails from Subtonomy And other public information that you provide in your interaction with us. The purpose of collecting personal information is to operate, develop and create added value for both you as a customer and for us as a company. The information you provide us, we use to understand what you are interested in and so that we can then send relevant content that we think you would be interested in. Access to personal data Security The information entrusted to Subtonomy is treated in a reassuring manner. Only a limited number of persons with special qualifications have access to the data. The personal data is not transferred to anyone outside Subtonomy, other than those listed below under the heading "Sharing and disclosure of personal data". Sharing and disclosure of personal data We do not sell or give away information to third parties. When you participate in an activity that is wholly or partly financed by an external company, we share the following information; participants' first names, surnames, companies and email addresses. In these cases, the other party will not have access to the information on the notified parties until after the activity has taken place. Personal data may also be disclosed in the event that it is prescribed by law or regulation. Regarding marketing and follow-up and development of Subtonomy services and activities - the tasks are handled only within Subtonomy. Personal Data Representative Subtonomy has appointed a so-called personal data representative, whose task is to ensure that the processing of personal data is correct and compatible with current rules. The personal data representative also has the task of helping customers get incorrectly registered information corrected. To get in touch with the personal data representative, you can send an e-mail to info@subtonomy.com The person responsible for personal data is: Subtonomy AB, 556892-0523 Katarinavägen 19 116 45 Stockholm www.subtonomy.com Communication How does Subtonomy communicate? Below are examples of communication and marketing that you will receive when you are part of Subtonomy’s database. You will receive information about, for example, events, news and content such as articles, blog posts and white papers - which we think is interesting for you. Sometimes we also want to share your opinions so that we can improve our services, which is why we may contact you for evaluations and surveys. Subtonomy mainly uses e-mail but sometimes also telephone, SMS and letters to communicate with you. Rights of the data subject You have the right to request an extract from the register of what information we at Subtonomy process about you. You also have the right to request that certain information be deleted or altered if it is incorrect or incomplete, or if you have objections to processing for marketing purposes. If you have any questions or concerns, just get in touch at info@subtonomy.com . Entry into force of the policy: 30 September 2020.

Meet Subtonomy at Mobile World Congress ( MWC) 2024 in Barcelona. Mobile World Congress 2025 Join us at MWC to Transform Customer Support with AI-Ready APIs! Date: 3-6 March 2025 Hall 2: Meeting Room #2A1MR Location: Gran Fira, Barcelona Learn more Meet us Supercharge Your Telecom Support with Subtonomy Explore how our cutting-edge AI-ready APIs are revolutionizing customer support in telecoms. From eliminating wait times with intelligent self-service tools to driving operational excellence through real-time network insights, we empower you to deliver world-class customer experiences. Why Meet Us at MWC? Effortless Self-Service: Our advanced support solutions including AI-ready APIs handle most support queries seamlessly, enabling personalized, on-demand resolutions that keep customers satisfied and engaged. Boost KPIs That Matter: Achieve higher Customer Effort Scores and NPS while reducing costs with tools designed specifically for telecom customer support. End-to-End Network Visibility: Equip your support teams with proactive diagnostic tools that resolve network issues faster and more efficiently. Subtonomy is the trusted partner for telecoms that is ready to elevate their support game. Let’s discuss how we can help you lead the way in technical customer care. Pre-book meeting

Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. How telcos can create value with multi-faceted automation Telecom operators are striving for growth, which could materialize in growing top line as well as improving efficiency. Automation is at the centre of these efforts if they are to succeed. With the right data and the right tools, automation can go far beyond network operation to help shore up telco performance in multiple dimensions, including error prevention, data-based decision making, improved customer service and customer experience, and uncovering new business opportunities. This white paper is created by Telecoms.com intelligence team 2021 and sponsored by Subtonomy. Let’s take a look! Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.