Sign-up to the Subtonomy marketing newsletter. How Future-Ready is your Customer Support ? In-depth assessment, tailored 30-page analysis and actionable advice. Get your Maturity Score How does it work? The test opens in a new window and will take 10-12 minutes to complete. The questions covers four essential areas - Organizationa maturity, Chat, Voice Calls & IVR and Contact Center Operations. You'll get a tailored report that gives you a clear view of where your business stands today with your current tier (Late Adopter, Advancing, Innovator, or Pioneer) – and how to get to the next level. Get your Maturity Score Why take the assessment? In today's fast-evolving telecom landscape, exceptional customer support isn’t just a goal. It’s a competitive advantage. Get a clear maturity score of your support operations This survey is your opportunity to assess your current state, uncover strengths and gaps, and gain actionable insights to enhance your chat, voice , and contact center operations. Let's Get Started What you'll get Your personalized maturity score – a tailored 30-page detailed analysis of where your business stands today. Expert recommendations – clear next steps and strategic recommendations to help you level up your telecom customer support. Key performance indicators (KPIs) – to measure your progress.

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Welcome to Subtonomy At Subtonomy we're on a mission to Rethink Telecom Customer Support. As the only telecom product provider dedicated to technical customer support, we lead the way in this critical industry. By blending cutting-edge technology with expertise into user-friendly tools, we are able to break down barriers — enabling telecom operators to streamline their processes. The result is fully industry-tailored solutions and world-class future-proofed support. Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Life at Subtonomy Immersive engineering internship: Majken's journey with Subtonomy Apr 5 3 min read Not just another engineering internship story - Lina’s journey with Subtonomy and Tekniksprånget Dec 27, 2023 3 min read From interns to employees - once again a successful internship program through Tekniksprånget Dec 12, 2022 2 min read Open positions Stockholm Open position Read More Stockholm / Hybrid / Remote Scala / Java Developer Read More Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy is the only telecom product provider dedicated to technical customer support and we lead the way in this critical industry. About Subtonomy Subtonomy is the only telecom product provider dedicated to technical customer support and we lead the way in this critical industry. By blending cutting-edge technology with expertise into user-friendly tools, we are able to break down barriers — enabling telecom operators to streamline their processes. The result is fully industry-tailored solutions and world-class future-proofed support. If you’re ready to elevate your customer support to the next level, we are it. Together, we’ll drive you into a group of forward-leaning telecoms and high-performers who know that to reach customer magic, you need to keep everyone up to speed. Learn More Rethinking Telecom Customer Support In today’s fast-paced and connected world, seamless and personalized experiences are the new norm. People want it here, now, at the click of a button. The problem is that many telecoms are stuck with customer support tech that doesn’t move at the same pace as customer expectations. Too many telecoms face this reality with fragmented information scattered across multiple systems, resulting in poor customer support and lost business. At Subtonomy, we see this daily struggle. And we’re here to change it — believing everyone should have easy and speedy access to comprehensive information. And with us, that’s what happens. We are Subtonomy. We are on a mission to Rethink Telecom Customer Support. Andreas Jörbeck Mail to Andreas Jörbeck icon CEO Founder Fredrik Edwall Mail to Andreas Jörbeck icon EVP Sales & Marketing Founder Magnus Zimmerman Mail to Andreas Jörbeck icon CTO Founder Mark Moltzer Mail to Andreas Jörbeck icon R&D Founder Mikael af Ugglas Mail to Andreas Jörbeck icon CISO Ola Billinger Mail to Andreas Jörbeck icon VP Product & Solutions Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team Subtonomy is incredibly proud to have a 100% satisfied client base, and we see it as a great honor to be shortlisted for Total Customer Experience and Smart Places categories in the World Communication Awards Fredrik Edwall SVP Sales & Marketing Subtonomy ISO certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2013 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

5G Fixed Wireless Access (FWA) and mobile broadband technical customer support solutions from Subtonomy offer world-class experiences and support. Revolutionize your 5G FWA tech support BEYOND SUPPORT EXPECTATIONS Accelerate into 5G broadband with our Fixed Wireless Access (FWA) support suite , designed to operate seamlessly across all your digital channels - from AI chatbots and mobile apps to self-service platforms, automations, IVR, and call centers. Leveraging the efficiency and scalability of 5G FWA technology. Our advanced solutions proactively manage cell congestion and optimize connectivity for peak performance. Telenor Sweden's success with Subtonomy Telenor Sweden's Mobile Product Manager, Lisa Lundbäck, shares an inside look at enhancing customer experience with SubSearch from Subtonomy. Find out how Telenor's commitment to excellent support and Subtonomy's innovative tools reduce wait times and improve self-service. The tech support behind your 5G FWA success Assure customers with reliable broadband backed by Subtonomy's expert support solution. Deliver superior 5G FWA service Validate if the outdoor unit is connected to the allocated 5G FWA cell or if adjustments is needed. Validate cell allocation Pre-evaluate mobile network capacity to avoid congestion and ensure optimal service capacity and preserve your brand's reputation. Conquer network congestion Unlock world-class support with our consolidated and seamless 5G FWA solution across all channels. Streamline 24/7 support While 5G FWA offers blazing speeds, occasional cell congestion can still be a hiccup. Our solution empowers your support agents to swiftly confirm your customers' outdoor unit connections to the allocated network cell. If there's a hitch, our agent dashboard lights up with expert recommendations. The support agents can spot service anomalies caused by cell congestion and recommend outdoor unit updates or relocation adjustments for the lightning-fast internet they signed up for. Avoid congested cells Avoid congested cells Avoid congested cells Avoid congested cells One connected agent desktop Empower your agents by giving them a connected desktop and provide them with all needed customer-centric service data in ONE single tool. Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues. Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages. Empower both engineers and customers in self-service channels, guiding the installation of outdoor and indoor units, advising on reboots, and clarifying whether issues stem from hardware or the network. With an accurate 360˚ customer-centric service view, you can instantly alert only customers affected by a service anomaly to provide a personalized customer support experience, and real-time updates. And with personalized tech support in your customers' pocket, you’ll always be open to serve. Empower 24/7 Self-Service Empower 24/7 Self-Service Empower 24/7 Self-Service Empower 24/7 Self-Service THE NUMBERS 3s Display pre-analyzed search result in 3 seconds. 1 Everything is displayed in ONE consolidated agent desktop 360˚ 360˚ customer-centric view of service experience 60 Reduce escalations by 60%. 47% Decrease average handling time by 47% per case. 100% Satsified client base. Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024 Empowering Telecom Customer Support with AI and 5G: Insights from Subtonomy CEO at MWC 2024 Mar 12, 2024 2 min read Subtonomy to showcase its 5G FWA solution at Mobile World Congress 2024 SUBTONOMY, the world’s leading telecoms technical customer support vendor, will showcase its solution at Mobile World Congress 2024... Feb 19, 2024 2 min read Empowering Fixed Wireless Access (FWA) with greater network insight 5G Fixed Wireless Access may be the route to short-term 5G monetization. But how do mobile service providers make it commercially viable? Dec 22, 2023 3 min read How data insight supports Fixed Wireless Access (FWA) success For FWA to work as expected by customers, a level of insight that many service providers haven’t traditionally had is necessary. Dec 22, 2023 4 min read 2024 Telecom industry trends and how get ahead of competition Discover the game-changing telecom trends for 2024 - Master your AI & customer-centric strategies, get insights on digital identity & more. Dec 4, 2023 7 min read Read more about FWA in our recent blog posts Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery With increased customer expectations for 24/7 connectivity and availability, the role of customer service agents is more important – and more complex – than ever. The support agent desktop streamlines the workflow by consolidate all necessary tools in one interface for speedy and efficient troubleshooting and customer guidance as well as streamlining the agent workflow. Level up your FWA support agent experience Level up your FWA support agent experience Level up your FWA support agent experience Level up your FWA support agent experience

BrandDash provides insights and analytics, enabling telecoms to manage and enhance network performance for MVNOs, MNO sub-brands, partners and regulators efficiently. BRAND DASH Your Strategic Partner in the MVNO Marketplace Projected to reach EUR 124 billion by 2031, the European MVNO market presents a critical opportunity for growth. Are you equipped to seize a substantial share? Working with the best Working with the best Working with the best Working with the best Essential Analytics for Exceptional Support In the competitive landscape of wholesale telecommunications, delivering premium customer support cost-effectively is crucial. BrandDash provides pivotal insights and analytics, enabling you to manage and enhance network performance for MVNOs, MNO sub-brands, partners and regulators efficiently. Our platform simplifies the monitoring and visualization of key performance indicators, ensuring you maintain competitive service levels across multiple brands. MVNOs MVNOs compete by enhancing customer experiences and service innovations. Understanding host network performance is crucial for satisfying digitally-savvy customers and optimizing business impact. Multi brand strategy CSPs are increasingly adopting multi-brand mobile strategies for market segmentation. Success hinges on maintaining suitable service levels for each sub-brand. IoT fleet Different business lines, especially IoT, are uniquely impacted by network performance. Visualizing this effect on specific product lines enables CSPs to enhance their business performance. Regulators' needs Regulators gain from a tool that provides a comprehensive view of CSP behaviors and service levels, allowing for effective benchmarking across providers. Advanced Features for Proactive Management Efficiency at a Click - Our advanced analytics are accessible at the push of a button, making it easier than ever to benchmark brand performance against the overall network and to make informed decisions quickly. Identify unauthorized use of bandwidth, 5G, or subscriber numbers outside active contracts. Misuse Detection Monitor active subscribers daily and monthly, track handset behavior, and benchmark brand performance against specific network KPIs. Subscriber Tracking Our Overview tab displays general KPIs with traffic-light thresholds and trend graphs, giving you immediate insight into performance relative to the network average. Analytics Dashboard The Map tab visualizes footprints, events, and potential errors, filterable by service type and technology. Geographical Insights: Build trust and increase sales Empower your sales teams with vital insight into how enterprises and employees are using services and identify where they would benefit from relevant products and services upgrades. By highlighting the enterprises most affected by service performance problems, CorpDash supports account managers to not only identify service management issues, but also pinpoint upsell and cross-sell opportunities such as under-spec’d products or additional products that would be useful for your enterprise customers. Automatic SLA- reporting for each enterprise Accurate data about customer need and network performance enables the design of smarter SLAs, complemented by real-time KPI monitoring and alerts for potential guarantee breaches. With CorpDash you will craft intelligent, tiered SLAs and SLGs tailored for 4G, 5G, private networks, network slices, and geographic zones. We know just how important it is not being blind to the performance of a specific brand in relation to the entire network and the contract. BrandDash gives all stakeholders the transparent analytics and reporting tools to take your wholesale business to the next level. Fredrik Edwall SVP Sales & Marketing Subtonomy Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Read more Telia Sweden - Increasing customer support efficiency Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience. Download now Tier 2 operator improving enterprise experience with CorpDash With focus on enterprise experience, this Tier 2 mobile network operator has deployed Subtonomy CorpDash to monitor all enterprise SLAs in real-time. Read now Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Subtonomy's AI Telecom Customer Support chatbots offer telecom support and effortless AI technical self-care 24/7 through telecom self-service automation. AI THAT TALKS TELECOM Tech Support That’s Always On, Powered by AI Chatbots Subtonomy’s AI chatbots don’t just assist - they solve. Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Contact Sales See it in action Explore our AI-powered chat solution Intelligence empowering every interaction AI-powered self-care Give your customers the tools to be their own tech experts. With Subtonomy’s AI-driven self-care, they can resolve issues instantly, all on their own. Telecom-specific insights Unlock the power of data with insights tailored specifically for telecom operators. Stay ahead of the curve with solutions built to solve the unique challenges of your network. 24/7 Intelligent Support Offer round-the-clock, personalized and smart tech support via chatbots, enhancing customer experience and operational efficiency with AI and ML-driven insights. Your customers never have to wait. Subtonomy’s AI-powered solution offers instant tech support around the clock, resolving issues in real-time and keeping your ticket queues clear - day or night. Always-on, always available Our AI chatbot and self-service APIs seamlessly integrate into your existing telecom systems, and support operations providing immediate value. Seamless integration, instant results Deliver seamless, cross-channel customer support, from mobile apps to web-based tools. Tailor each conversation to your customers’ needs, delivering hyper-personalized, human-like support that boosts satisfaction and keeps them coming back. Personalized experiences, happier customers With pre-analyzed data at its fingertips, the AI becomes incredibly smart, delivering personalized, instant support based on a deep understanding of your customers’ service experience. Powered by real-time insights Your customers deserve effortless care Behind the Chat: Watch the step-by-step guide to our AI solution tech support cases automated 75% resolving tech issues around-the-clock 24/7 TESTIMONIALS "This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work." MIKAELA KOSKIJEV Business Developer Read Customer Story cut in escalations 60% reduced average case handling time 47% TESTIMONIALS "We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers." BJØRN TORE GULLORD Head of Service Assurance Read Customer Story Frequently asked questions Who can use Subtonomy AI chatbot agents? Subtonomy AI is available to telecom clients using the SubSearch customer tech support application and self-service APIs. What AI models power Subtonomy's solution? The Subtonomy data platform leverages Machine Learning to analyze all telecom data, including OSS, BSS, passive probes, customer data, and more. GenAI powers human-like chatbot conversations. Read more in this article. Can we integrate with our AI agent? Yes, Subtonomy's AI-powered chatbot solution can be accessed through the Subtonomy app interface or integrated with your existing chat solution via our technical self-service APIs. Is all customer data safe? Yes, all customer data is safe and secure. Subtonomy is ISO 27001 certified , the highest global standard for information security (ISMS), and we fully comply with GDPR regulations. All data transferred to the GenAI model is completely anonymized. Additionally, the AI chatbot solution can be implemented on-premise for enhanced control. Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery SUBTONOMY BLOG Discover AI in Customer Support AI, Machine Learning, GenAI, and Large Language Models – What's the Difference? #AI Apr 8 3 min read GSMA AI Customer Care Study 2025: How MNOs are leveraging AI to Revolutionize Customer Support #insights Feb 19 3 min read How Subtonomy uses AI / ML to deliver Total Experience Excellence #AI Jan 2 3 min read 3 MORE ways AI is being used to make Customer Service more Efficient and less frustrating #AI Dec 16, 2024 3 min read 3 ways AI is being used to make Customer Service more efficient and less frustrating #customersupport Nov 27, 2024 3 min read

CorpDash provides a complete overview of how network service performance is impacting enterprise customers, partners and individual employee level. It enables CSPs to isolate and understand the service experience they’re providing to their enterprise customers. CORP DASH - BUILD TRUST & INCREASE SALES Elevate Telecom Enterprise Support Take control of your enterprise customer experience. CorpDash empowers your team to pinpoint underperforming enterprises and resolve issues before they disrupt relationships. With advanced 5G control, automated SLA reporting, and real-time insights, you’ll be able to enhance service quality, unlock cross-sell opportunities, and proactively manage networks - all from one seamless platform. 90% faster network performance reports 99% reduction in planned maintenance alerts Instant troubleshooting, reducing weeks to seconds Working with the best Working with the best Working with the best Working with the best Deliver unmatched network visibility with Subtonomy CorpDash, empowering your support agents to swiftly identify and address enterprise performance issues and individual employees affected by poor service in realtime and safeguard enterprise relationships before damage occurs. This level of transparency helps build a closer, more interactive and proactive relationship with B2B customers and this valuable information can even be shared with enterprises in their channel of choice. Support your demanding Enterprises with Precision List Your Worst Performing Enterprise Customers Equip sales teams with deep insights into enterprise behavior, identifying under-utilized services and upsell opportunities that add value. CorpDash highlights service bottlenecks and identifies avenues for growth, driving sales through actionable intelligence. Automate SLA-reporting for each Enterprise Customer Design intelligent SLAs and SLGs, leveraging real-time KPIs to ensure flawless network performance across 4G, 5G, private networks, and geographic zones. Complete Overview of an specific Enterprise Subtonomy CorpDash empowers your support agents to identify enterprises & as well as individual employees affected by poor network performance in real-time. Geographically analyze service performance of an enterprise customer The CorpDash map view empowers the agent to filter by types of services and drill down to specific network sites. Alarms - Be notified. Pinpoint. Prioritize. Get real-time visibility into enterprises with the highest alarm rates, complete with severity levels and impact percentages. Deep-linking to individual customer profiles enhances workflow efficiency, allowing support agents to troubleshoot issues faster and with greater accuracy. List Your Worst & Best Performing Enterprises Equip sales teams with deep insights into enterprise behavior, identifying under-utilized services and upsell opportunities that add value. CorpDash highlights service bottlenecks and identifies avenues for growth, driving sales through actionable intelligence. Automate SLA-reporting for each Enterprise Design intelligent SLAs and SLGs, leveraging real-time KPIs to ensure flawless network performance across 4G, 5G, private networks, and geographic zones. Get Pre-analyzed Enterprise Overview Subtonomy CorpDash empowers your support agents to identify enterprises & as well as individual employees affected by poor network performance in real-time. All services are pre-analyzed and color-coded with Next Best Actions for Support Agents. Automated Enterprise Alarm Insights Get real-time visibility into enterprises with the highest alarm rates, complete with severity levels and impact percentages. Deep-linking to individual customer profiles enhances workflow efficiency, allowing support agents to troubleshoot issues faster and with greater accuracy. Let’s talk Results: 90% 90% 90% 90% Speed the preparation of network performance reports by 90% Planned maintenance notifications dropped by 99% thanks to ability to pinpoint affected customers only. 99% 99% 99% 99% Improved case efficiency in tech support Complex enterprise troubleshooting is reduced from weeks to seconds. w>s w>s w>s w>s 50% 50% 50% 50% One of the biggest internal benefits is the enablement of the communication bridge between my team and our key account managers who now can see and easily understand the same information as the technical team, and communicate that to the enterprise customer. For example, it could be that an OS version or older mobile phones are affecting the service delivery for a larger number of enterprise customers. This type of major troubleshooting that affects an entire company may have taken several weeks to address in the past, but now we get a total overview in a few seconds” RENZO ALVAREZ Technical System Specialist 2nd line support B2B & B2C Telia Sweden Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Read more Telia Sweden - Increasing customer support efficiency Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience. Download now Tier 2 operator improving enterprise experience with CorpDash With focus on enterprise experience, this Tier 2 mobile network operator has deployed Subtonomy CorpDash to monitor all enterprise SLAs in real-time. Read now Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

Accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. TECHNICAL SELF-SERVICE & AUTOMATIONS Tech Support in your pocket. Open 24/7. Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - AI chat, IVR, mobile apps or website. Working with the best Working with the best Working with the best Working with the best Scale your support effortlessly with Subtonomy's Technical Self-Service API. Designed to integrate seamlessly into all digital support channels, our API delivers real-time, personalized tech support, providing the same level of transparent and accurate information to your customers that your agents have on their desktops. Utilizing our 360˚ data-driven technology, the API identifies and proactively alerts only the customers affected by service anomalies or planned maintenance, ensuring efficient and tailored support. Free up your agents to focus on complex cases by automating up to 75% of your technical support interactions. Transform your customer service into an intelligent, responsive, and cost-efficient operation —always open and always on point. Automated Self-Service: The key to scaling your tech support effortlessly Elevate your AI chatbots Supercharge your telecom AI chatbots by leveraging comprehensive customer data. With Subtonomy's cutting-edge API solution, execute advanced troubleshooting and deliver real-time, next-best actions directly in chat conversations with your customers 24/7. Take your customer support experience to the next level — making it smarter, faster, and more personalized. Let’s talk Results: 75% 75% 75% 75% Automate 75% of your tech support cases, leaving your CSRs free to handle the most complex cases. 24/7 24/7 24/7 24/7 Deliver round-the-clock, personalized and accurate support across both digital channels and IVR. Increase your digital engagement by 300% and use the resulting insight to prioritize network development according to your customers' needs. 300 300 300 300 20% 20% 20% 20% Reduce stress on your contact center with Self-Service that is proven to reduce calls to customer service by 20%. This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work. MIKAELA KOSKIJEV, NOW AHLNAS Business Developer, Telenor Sweden Real-time updates Keep your customers in the loop. Provide real-time updates on open trouble tickets and network faults, eliminating needless callbacks and enhancing efficiency, with Subtonomy's API solution. Pinpoint issues whether they stem from the network or the customer's device. Go a step further by proactively informing customers about network performance issues like call drop-outs, giving them clarity on when and how fixes will occur. Consolidated Agent Desktop Tech support in your pocket. Open 24/7. Enterprise SLAs reporting Support your Enterprise customers with accurate reporting. Self-Service in digital channels Tech support in your pocket. Open 24/7. Support Engine Platform A support engine where all personal experiences add up. Discover more Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Read more Telia Sweden - Increasing customer support efficiency Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience. Download now Telenor's automated technical self-service offers improved customer experience A new solution for simplifying troubleshooting in customer service in just a few months. Download now Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery

With an accurate 360˚ view, you can instantly make data-driven recommendations to provide a personalized customer support experience, and empower your agents. SubSearch streamlines Customer Support and improves FCR, AHT and CSAT. SUB SEARCH - STREAMLINE OPERATIONS Supercharge your Support agents Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. Meet today's challenges and ever increasing demands and deliver an outstanding customer service with a 360˚ customer-centric service view in the SubSearch. Imagine focus on each individual customer's satisfaction at every step of the customer journey, seamlessly across all support channels. With efficient and modern tools based on Machine Learning you will be able to act on your large amounts of rich customer data and make data-driven recommendations, regardless of whether the problem is related to the customer's broadband or 5G mobile network - last week or five minutes ago. And with everything in one place you will never be caught off guard. 360 ° customer view of service experience One-click- troubleshooting Make daily life in the call center much easier with a hassle-free onboarding process, simplified troubleshooting already in first-line boosting first call resolution. Your agent will be empowered to identify if, and what trouble, the individual customer is experience and next best actions on how to resolve the potential issues. Any issues affecting the customer’s network experience or device performance is clearly stated to support agents via color-coded and clear text messages. Seamless support in 3 seconds No more long wait time and slow systems. Get instant access to real-time and historical data, boosting efficiency and valuing your customer's time. Support agents can view a customer's complete action history, including previous troubleshoots or speed tests. This enables agents to validate both current and past network experiences for each customer, fostering accurate and transparent dialogue. Pre-analyzed map search SubSearch gives your Support Agents access a complete history of cell connections over specific time frames, all within our user-friendly map view. The Support Agents can dive deeper to spot potential issues with detailed cell views. And thanks to Google Maps integration, they can swiftly switch to Street View to understand geographical factors that might be impacting performance. Let’s talk Results: 20% 20% 20% 20% reduced calls to contact center 47% 47% 47% 47% decreased average case handling time 60% 60% 60% 60% reduced escalations 75% 75% 75% 75% automated tech support Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Read more Telia Sweden - Increasing customer support efficiency Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience. Download now Telia Finland - Success in an implementation project A new solution for simplifying troubleshooting in customer service in just a few months. Download now Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery Working with the best

Subtonomy offers world-class technical customer support tool and API for Telecom & CSP, enabling Support Agents to deliver business value and customer to use self-service. Empower Your Telecom Support with AI & Self-Service Step into the future with Subtonomy’s AI-powered, self-service solutions. Our 360˚ platform centralizes data, empowering agents and customers to resolve issues instantly. With automation and AI, we’re not just responding to problems – we’re setting a new standard in proactive support. Explore AI Solutions See it in action WORKING WITH THE BEST Subtonomy is the only telecom product provider dedicated to technical customer support and we lead the way in this critical industry. By blending cutting-edge technology with expertise into user-friendly tools, we are able to break down barriers — enabling telecom operators to streamline their processes. The result is fully industry-tailored solutions and world-class future-proofed support. Rethinking Telecom Customer Support Rethinking Telecom Customer Support Rethinking Telecom Customer Support Rethinking Telecom Customer Support Watch how it works Watch how it works Watch how it works Watch how it works Recent news, articles and more Subtonomy Set to Revolutionize Telecom Customer Service with API & AI Innovations at MWC 2025 #news Feb 25 GSMA AI Customer Care Study 2025: How MNOs are leveraging AI to Revolutionize Customer Support #insights Feb 19 Subtonomy showcases new features of its data retention and geolocation solution REX at ISS MEA 2025 #news Jan 13 Read more How we transform telecom support How we transform telecom support How we transform telecom support How we transform telecom support AI-powered Chatbots - Tailored for Telecoms Support Designed specifically for telecoms, our AI tackles most tech support queries instantly, so your customers get the answers they need without the wait. The result? Effortless resolutions, happy customers, and a support team that’s always on top. Explore now ONE Support Agent Desktop Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. Explore now Self-service and automations for tech support This report maps trends, challenges and future investments in mobile & broadband customer support, – focusing on how customers use the internet and their experience of customer support. Explore now Subtonomy is incredibly proud to have a 100% satisfied client base, and we see it as a great honor to be shortlisted for Total Customer Experience, Social Contribution and Smart Places categories in the World Communication Awards Fredrik Edwall, SVP Sales & Marketing Subtonomy We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation, Telia Norge This data-driven approach where we are able to look at how network data actually affects customers and respond instantly to this when engaging with the customers is, I think, the way to work. MIKAELA KOSKIJEV, NOW AHLNAS Business Developer, Telenor Sweden

Meet Subtonomy at international events, tech shows and more! ISS Europe 2025 Meet Subtonomy at ISS Europe. 3-5 June 2025. Prague, CZ Learn more Upcoming events Webinars, interviews and more Subtonomy CEO Andreas Jörbeck on 5G FWA & AI-Powered Support Learn directly from the leaders at Subtonomy and Scott Bichero from Telecoms.com about the future of telecommunications, and how technology is being leveraged to enhance customer experience and operational efficiency. How to improve next-gen Customer Service & Customer Experience (QoE) for telecom service providers - 2021 Telecommunications business offerings are the backbone of several major industry revolutions taking place, in the light of 5G. Already today, most telcos has a lot of rich customer mobile network data that is not being utilized in neither customer service nor the customer experience journeys at all. This webinar will illustrate how to meet the new and varied market demands with 5G. With focus on how to generate business values for customer service as well as improving the customer experiences, addressing both B2C and B2B. And tips on where to start already today. We will dive into this key areas that telcos must recognize as they work to evolve their businesses, including: • Monitoring 5G service assurance and network slicing • IoT devices as a service requester • Heavy data volumes to handle in real-time from e.g. BSS/OSS/CRM • Improving user experiences – technical self-service solutions • Streamline CS operations with predictive tools and Machine Learning Speakers: Andreas Jorbeck, Co-founder & CEO – Subtonomy Ola Billinger, VP of Products and Solutions – Subtonomy Wei Shi, Intelligence Manager – Telecoms.com

Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). ISO 27001:2013 certification With telecoms firms holding vast amounts of sensitive customer data, it’s essential that leading telecoms SaaS vendors such as Subtonomy commit to keeping this data safe and secure as it’s being processed by their systems. This is why Subtonomy is proud to announce that the company has obtained the certification of Information Security Management System (ISMS) Guidelines from the International Standardization Organization (ISO). ISO 27001:2013 is the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office.