Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia delivers excellent Customer Experience with Subtonomy As technology evolves, so do our expectations of excellent customer service. Regardless of what we want to do, we want it to happen immediately, at a time that suits us, and via our channel of choice. And when we speak on the phone or chat with customer service, we want to get our problem solved first time, every time. Download this case to find out how Telia building tomorrow's Customer Experience. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

The Telecom Customer Support market study 2023 maps trends, challenges and future investments in technical customer support in South Africa. Attitudes to Customer Support in South Africa 2023 The global wave of increased digitalization hasn’t bypassed Southern Africa. As internet access has grown, and smartphone penetration increased, its youthful population and rapid urbanization have emerged as strong drivers of increased digitalization. When they get online, South Africans quickly adopt similar behaviors to those seen in mature Western European markets. Subtonomy’s study reveals, for example, that: 97% are using at least one social media platform 88% are watching the latest movies or streaming TV 86% are paying bills or reading news online 74% are using their mobiles to work from home or to access video conferencing apps 56% are gaming on their handsets 28% are controlling smart home applications. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

Crowds application enables real-time monitor of mobile network at events or at a specific venue. Meet specific KPI's, setup alarms and automate communication. Crowds Crowds Crowds Crowds Monitor your Smart Places. Instant and over time. With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. And with everything in one place, you’ll never be caught off guard. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. Crowds is Highly Commended at the World Communications Awards 2023 in the 'Smart Places' category. For bigger gatherings, such as sport events and music festivals, there are many things to be handled. Network needs to be planned and optimized properly in advance and during the event. It needs to monitored in a good way so appropriate actions can be taken if something happens. Meanwhile reporting status and KPI's to different stakeholders. Afterwards a proper event follow-up is in place. When managing all this, it is not enough to just know the network behaviors; what users are attending, what devices they have and their usage behavior for a certain kind of event will be just as important. Revolutionize venue monitoring: from pop-ups to smart established places Monitor network related KPIs Crowds gives you control over how many users were served by your network, how much traffic they generated and how they perceived the delivered service quality. With the intuitive web interface it is easy to setup and mange new and previous events and venues. The user can filter and select a specific venue or event and time period to see network related KPIs, such as which cells are causing poor service experience during an event. An overview visualizes usage per day and services (voice / SMS / data) and number of active subscriber. It is possible to drill down to hourly data for each KPI. Different reports from each selected event can be generated and shared within your organization and it is possible at a later stage to go back and look at old events. 1. Calendar overview Access historical reports for both events and venues, tailored to your needs. In our system, a venue is defined by a specific cell configuration, while an event covers a designated time period. Get the comprehensive data you need, when you need it. 2. Cell footprint Gain insights into cell performance during events with a real-time breakdown of top-performing and underperforming cells. Make data-driven decisions to optimize your network. 3. Roamers per operator Get a comprehensive view of all users at an event, whether they're roaming or permanent. Our dashboard highlights key performance indicators, device usage, and service quality insights, enabling you to understand user behavior and experience in real time. 4. Easy stakeholder reports While delivering real-time reports and key performance indicators to stakeholders, our platform ensures robust post-event follow-ups. Equally crucial is understanding attendee profiles, device types, and usage patterns for each specific event. With Subtonomy, you get a 360˚ view for better decision-making. Advanced analytics In the side panel, easily filter by venue, event, or time frame to view critical network KPIs. Identify problematic cells affecting service quality during events. Our dashboard offers daily overviews of service usage — voice, SMS, data — and active subscriber counts. You can also delve into hourly KPI details. Generate and share event-specific reports across your organization, with the flexibility to revisit past data anytime. Cell Performance: Gain actionable insights into each event by identifying top-performing and underperforming cells. Festival woves - When there's rock and roll but no data to share the experience SUBTONOMY BLOG Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. By Subtonomy on Jun 21, 2022 Read more Get in touch for a free demo Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality, 3 Sweden & Denmark

Telia Estonia cut escalations from technical customer support to the network engineering team by 60% with improved Telecom Support tools from Subtonomy. Telia Estonia cut customer support escalations by 60 % Telenor Sweden uses self-service in their technical customer support journey. Telia Estonia has engaged Subtonomy to improve efficiency in their customer support. With the introduction of the Subtonomy SubSearch application, the customer support agents are now able to see the service performance of subscribers in real-time and potential issues so they can provide a better service. This has led to faster support and fewer escalations. The Subtonomy platform is also used by Telia Estonia’s self-service, where subscribers can verify the performance of their service and the diagnostics functionality helps find solutions to potential issues. About Telia Estonia Telia is the leading telecommunications service provider in Estonia with more than 975 000 subscribers. The company is part of Telia Group, founded back in 1853 and today serving 23.5M subscriptions in Europe and Asia. Telia Estonia has always had much focus on being able to help their customers fast. One major issue was when subscribers contacted customer support with technical issues. The agents did not have a clear overview of the delivered service performance for the subscriber and could not see clearly if there had been any technical issues that could have affected the subscriber. These tickets therefore often had to be escalated to the network engineering team to be investigated. This led to long lead times for the subscribers’ tickets to be resolved and it also took lots of resources. “Using big data for different purposes, such as finding technical issues and trigger alarms, is getting more and more important to us and it’s great to use Subtonomy’s API:s to retrieve this post-processed data from the network.” Roland Tyri – Development Manager at Telia Estonia Let’s talk about Numbers: 60% 60% 60% 60% 2hrs 2hrs 2hrs 2hrs API API API API fewer escalations faster troubleshooting used for self-service Solution and Results By introducing the Subtonomy SubSearch application to customer support, all agents are now able to see the service performance of a subscriber, in real-time and historically. Any deviations in the performance or any technical issues are flagged and highlighted. This allows customer support to help subscribers immediately with many issues without the need to escalate them internally for further investigation. Another action that Telia Estonia has taken to enable faster subscriber support is their launch of a self-service portal. Here, subscribers can log in and see how well their service has been performing and use the diagnostics functionality to see suggested solutions if they have had issues. The self-service uses, among other sources, Subtonomy’s platform API:s to collect network data as input for the service. Telia Estonia has been able to cut escalations from customer support to the network engineering team by 60% since implementing Subtonomy SubSearch. The time spent on investigating each case has been dramatically reduced, in some cases up to 2 hours in trouble-shooting time. Telia Estonia’s self-service has also helped to make customer care more efficient. 25% of customers with technical questions get their answers from the self-service without contacting helpdesk. “With Subtonomy, we have the ability to drill down network statistics to a single customer level and quickly and easily understand the reason for potentially bad performance and if it’s affecting other customers as well. It gives us the view of what actual impact our network KPI:s have on our customers.” Janno Viskus – Network Planning at Telia Estonia

Subtonomy’s Data Platform enables telecom operators to monitor, analyze, and optimize network performance in real-time, driving operational efficiency and customer satisfaction. Any data source, ONE great support experience Our future-proofed Data Platform & Support Engine comes with integrated trouble ticketing and advanced alarms. Experience customer support that's not just personalized, but ahead of the curve. Subtonomy delivers a 360˚ view of real-time network experience – empowering your teams with the insight they need to support, secure, innovate and sell. Most of the data that is needed you already have. But it’s trapped in silos and only used for limited purposes. We free your data, pulling everything together into one place and enriching it to deliver an unprecedented level of actionable real-time insight. As a single source of network experience data, we ensure that all your customer service channels are in-sync, and all your teams benefit from the data they need to transform your results. With Subtonomy, your customer support agents and self-service channels will be continuously updated with real-time information from network monitoring, trouble-ticket integrations and an alarm framework. Master your support game - tailored experiences made easy Master your support game - tailored experiences made easy Master your support game - tailored experiences made easy Master your support game - tailored experiences made easy ADAPTABLE DATA AGGREGATION Our Support Engine and Data platform, fueled by AI and Machine Learning, aggregates data from diverse sources - such as passive probes, BSS & OSS, cells, devices and more. You can run multiple CRM systems or probes in parallel, or switch to new sources as your telecom data setup evolves. This enables us to provide a real-time, individualized 360° view of customer experiences, revolutionizing your approach to technical support. Evolve your telecom data setup seamlessly The Subtonomy Platform manages billions of data transactions daily • All data processed in real-time • Machine Learning used for finding deviations in service performance Subtonomy secure billions of data transaction ANY data source, ONE great support experience For example control plane data for both circuit switched and packet switched networks, user plane data which provides information about uplink and downlink data flows and throughput as well as deep packet inspection (DPI) which gives a service-level view of services being consumed. Passive probes Anritsu, Polystar, Viavi, Netscout and more Billing data, TAP files, work orders and more. BSS Data Business Support Systems Network inventory, service orchestration and more. OSS Data Ericsson, Nokia, Huawei, ZTE ISO 27001 certified Subtonomy is certified with ISO 27001:2013, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. GDPR compliant The Subtonomy Platform is fully GDPR compliant, adhering to stringent data privacy regulations and in active use within Europe. NATO / non-NATO countries The Subtonomy Platform is successfully used in both NATO and non-NATO countries in Europe. TRUST CENTER At Subtonomy, we understand the paramount importance of safeguarding sensitive customer data. In a world where telecoms handle vast volumes of confidential information, trust and security are our utmost priorities. We are proud to announce our commitment to data protection and compliance. Subtonomy holds ISO 27001 certification, we are fully GDPR compliant and, our presence spans both NATO and non-NATO countries. Installation options and license model SaaS license – free number of users Subtonomy utilizes a SaaS license model, ensuring you always have an up-to-date and well-maintained product with the latest technologies, solutions and methods included. We offer unlimited user seats to our system at all times, aligning with our commitment to providing comprehensive and cutting-edge solutions for telecom operators. On-premise or in the cloud installation - up to you! You have the flexibility to choose whether you prefer cloud-based or on-premises installation. Fast installation process From order to system acceptance, the process takes around 3 to 6 months. This timeline reflects our commitment to efficient and streamlined processes while ensuring that you receive a fully functional and effective solution that aligns with your telecom operations.

Explore how SubCell revolutionizes radioplanning for mobile networks, ensuring peak performance and customer satisfaction with its customer-centric approach. DISCOVER MORE DISCOVER MORE SubCell SubCell SubCell SubCell Customer-Centric radio planning redefined Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. With SubCell, navigate the future of network planning with confidence. Empower your telecom network with customer-centric radioplanning Customer real-time & historical data Embrace customer-centric radioplanning by utilizing real-time or historical user and device data to enhance site and cell planning, avoiding congestion and optimizing network performance. Seamlessly manage the transition during the 2G and 3G sunset, maintaining a focus on customer needs. Customizable reports Generate tailored reports for selected areas, focusing on specific KPIs for targeted customer and device types, ensuring data-driven decisions. Detailed device analytics Enable a customer-centric approach with access to cell-level insights on device types and network usage (2G, 3G, 4G, 5G), driving strategic expansions, informed sunsetting, and improvements tailored to customer requirements. With SubCell’s streamlined web interface searching for cells, customers, and their devices is effortlessly simple, ensuring you're always a step ahead in planning and analysis. Crafting detailed, customizable reports becomes the norm, not the exception, enabling you to closely examine subscriber impact, device trends, and network performance. Our intuitive map UI brings your network to life, offering deep geographical insights with advanced selection tools for a thorough site evaluation at a glance. Whether analyzing a single site or multiple ones, importing cell/site lists, or selecting directly on the map, every subscriber's home address within your chosen area is clearly plotted, allowing for precise impact assessment. Advanced cell analysis with SubCell Map UI Utilize KPI filters to tailor your view, and with a click, delve into comprehensive KPI data or further explore with SubSearch from the IMSI. In the event of an incident, quickly compiling all pertinent customer information for effective analysis or communication with affected subscribers is seamless, with reports ready for review in Excel or back in our intuitive map interface, keeping your operations agile and informed. In-depth real-time cell analysis Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health. These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis. For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality, 3 Sweden & Denmark Festival woves - When there's rock and roll but no data to share the experience SUBTONOMY BLOG Whether you’re hoping to see Taylor Swift at Roskilde, the Artic Monkeys at Sziget, Kiss and Iron Maiden at Download, or Billie Eilish at Glastonbury, Europe is just entering festival season, which attracts young people from across the continent. By Subtonomy on Jun 21, 2022 Read more Get in touch for a free demo

Find our insights, white papers, webinars, guides and customer success stories. Download and enjoy! Insights Find our insights, white papers , webinars , guides and customer success stories . Download and enjoy! The AI Survey Report 2025 Subtonomy has teamed up with GMSA in this global AI Survey 2025, as a sponsor of the AI in Customer Care chapter, Subtonomy is proud to support this essential industry report — giving you direct insights from mobile professionals worldwide. Download now The State of Telecom Customer Support in UAE 2024 The United Arab Emirates (UAE) has one of the world’s most advanced mobile networks. But how well do they support their customers' needs of service and support? This new research will give you all the insights. Download now Attitudes to Customer Support in South Africa 2023 This new research on the telecoms customer support market, looking at the South African market, which provides key insights into the online habits and customer support expectations of South Africans. Download now The state of Mobile & Broadband customer support 2022 This report maps trends, challenges and future investments in mobile & broadband customer support, – focusing on how customers use the internet and their experience of customer support. Download now Annual Global Telecom Industry Survey 2021 Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Download now How telcos can create value with multi-faceted automation Join Subtonomy and Telecoms.com insights team in this white paper to and learn how automation is at the centre of improving efficiency and growing top line for telecom operators. Download now The state of Telecom Technical Customer Support 2021 Discover trends, challenges and future investments in technical customer support in this market study from 2021. Download now Communication Service Provider technical support preferences 2020 Discover how consumer prefer to interact with their CSPs technical customer support in this market survey from 2020. Read now

Automatically monitor and manage telecom interconnection links with a customer-centric service performance analysis from Subtonomy DISCOVER MORE DISCOVER MORE Monitor Interconnection Links Automatically monitor and manage your interconnection links with our cutting-edge application. Easily troubleshoot problematic destinations, plan new routes, manage SLAs, and correlate user issues with interconnect alarms. Our application provides intelligent alerts that seamlessly integrate with the SubSearch application for comprehensive oversight. Interconnect Interconnect Interconnect Interconnect Working with the best Carrier Table: Interconnection KPIs Track KPIs for each Point Code pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Follow-up on SLAs. Filters: Country, Carrier, ISUP, SIP and SMS. Country Table: Interconnection KPIs Monitor KPIs for each country pair with options to view ungrouped (unidirectional) or grouped (bidirectional) data. Filters: Country, Carrier, ISUP, SIP, SMS. Failed Table: Interconnection Failures Analyze failure distribution with the ability to drill down to individual failure causes for in-depth analysis. Filters: ISUP, MAP, SIP. We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJØRN TORE GULLORD Head of Service Assurance & Operation @ Telia Norge Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment. KAJ AHLKVIST Network Quality@ 3 Sweden / Denmark Don't take our word for it. Take theirs. Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Subtonomy Devices provides telecom operators with a customer-centric service performance analysis per device in real-time for an unmatched telecom service assurance. Optimize network performance for every Device Enhance your network's efficiency with tailored insights into how each device, from cutting-edge smartphones to older models, impacts your network. Our platform enables precise identification of service issues linked to specific vendors, models, or OS versions. With competitive benchmarking, measure device performance against others and overall network efficiency, ensuring you're always informed about underperforming devices for targeted improvements. Devices Devices Devices Devices Working with the best Transform network challenges into opportunities with our Device Application. Quickly identify and address the needs of your network's best or least performing devices, ensuring every customer enjoys an exceptional service experience, regardless of their device. Imagine effortlessly pinpointing critical areas for improvement in seconds, from benchmarking device performance post-major OS upgrades to aggregating comprehensive data for precise issue resolution. Our solution empowers your Network Operations Center to efficiently streamline efforts, maximizing customer impact and satisfaction. Compare and benchmark everything Insightful analytics Understand how device performance impacts your network and user behavior for smarter optimization. Issue identification Quickly pinpoint specific challenges related to vendor, model, or software versions, enhancing service reliability. Competitive benchmarking Measure device performance against industry standards or overall network efficiency for strategic improvements. Performance tracking Easily list and address your network's lowest-performing devices for focused enhancements and customer satisfaction. Advanced device and network analytics Gain immediate an in-depth look at the performance metrics (KPIs) for various models and software versions, enabling you to benchmark them against other devices and the overall network service performance. The application provides comprehensive data on performance and usage patterns for different devices. It facilitates the generation of user lists based on specific device types, which can be exported for further analysis. Tailored to support a wide array of devices, including both mobile and data devices across 2G, 3G, 4G, and 5G networks, the application delivers results measured in near real-time and maintains data with long-term storage options. Rethink the way you understand and improve customer experience in your network. Our Device application focuses on identifying the most popular devices among your customers, providing key insights into their service experience. Gain essential insights into service experiences shaped by customer preferences and usage patterns. Spotlighting these preferred devices enables optimized service experiences, nurturing customer satisfaction and loyalty. A customer-centric strategy like this elevates service quality and strengthens connections with your customer base, consistently surpassing expectations. Improve Customer Experience with insights on popular devices Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health. These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis. For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management. List your worts performing devices Gain immediate an in-depth look at the performance metrics (KPIs) for various models and software versions, enabling you to benchmark them against other devices and the overall network service performance. The application provides comprehensive data on performance and usage patterns for different devices. It facilitates the generation of user lists based on specific device types, which can be exported for further analysis. Tailored to support a wide array of devices, including both mobile and data devices across 2G, 3G, 4G, and 5G networks, the application delivers results measured in near real-time and maintains data with long-term storage options. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment.” KAJ AHLKVIST Network Quality Three Sweden & Denmark We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJORN TORE GULLORD Head of Service Assurance & Network Operations Telia Norway Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Download and read our telecom customer success stories - read how Telia and Telenor have improved their customer experience with tools from Subtonomy. Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Telenor Sweden delivers exceptional 5G FWA experiences Download now Telia Norway sharpens precision in SAR operations Read now Telia Company delivers excellent customer experience Download now Telia Sweden - Increasing customer support efficiency Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Telia Estonia cut customer support escalations by 60% Read now Telia Norway improves Roaming customer experience Read now

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Senior Software Developer We are looking for a Senior Software Developer to join our DevOps team. Our DevOps team is responsible for our product development, architecture, software development, and maintenance of the Subtonomy platform and associated products and solutions. Subtonomy is a scale-up company with an agile way of working. Our DevOps team is focused on delivering code to a high standard ensuring we meet the security, performance, and scaling demands that help keep Subtonomy’s and our clients’ data secure. Who you are: You have a Master’s in Computer Science or equivalent area of technical studies (experience that can substitute for a degree) You have excellent problem-solving and troubleshooting skills, and can communicate your ideas clearly. You have a best practice knowledge of IT Operations in an always up, always-available service. You have experience with agile software development using C/C++, Java, Scala, SQL, PHP, Javascript, Spark and, Kafka, and enjoy challenging yourself and your team to improve your ways of working. You are experienced in administering and deploying development in CI / CD tools such as Git, Jira or Jenkins. You are an excellent communicator in spoken and written English with a keen sense of customer service. You are a team player who cares about the success of the project and your team. You have operational responsibility for the services owned by your team, which may include participating in an on-call rotation. You are an EU citizen working from Sweden (due to security clearance). We offer: Competitive salary and pension package. Flexibility to choose your work tools, such as computer and mobile phone. Work from our modern office in Stockholm Slussen, or the comfort of your own home or a mix. We value work-life balance. A fun workplace with activities both at the office and outside of work. Kind and helpful colleagues. About Subtonomy Since 2012, Subtonomy has been a product company specialized within the telecom industry providing our tailored solutions to mobile network operators. If you are curious to find out more what exciting things we have done in the past together with some of our clients you can take a look here: subtonomy.com/cases We would love to hear from you and learn more about your qualifications and interests. Please send your CV to info@subtonomy.com to apply for this exciting opportunity. If you have any questions, please feel free to reach out to our CTO, Magnus Zimmerman, at magnus.zimmerman@subtonomy.com . We look forward to your application! Stockholm / Hybrid / Remote Senior Software Developer Read More Open positions Dec 27, 2023 3 min read Not just another engineering internship story - Lina’s journey with Subtonomy and Tekniksprånget 410 Post not marked as liked Dec 12, 2022 2 min read From interns to employees - once again a successful internship program through Tekniksprånget 230 Post not marked as liked Dec 17, 2021 2 min read Thoughts from a Subtonomy internship 451 Post not marked as liked Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.