Subtonomy Devices provides telecom operators with a customer-centric service performance analysis per device in real-time for an unmatched telecom service assurance. Optimize network performance for every Device Enhance your network's efficiency with tailored insights into how each device, from cutting-edge smartphones to older models, impacts your network. Our platform enables precise identification of service issues linked to specific vendors, models, or OS versions. With competitive benchmarking, measure device performance against others and overall network efficiency, ensuring you're always informed about underperforming devices for targeted improvements. Devices Devices Devices Devices Working with the best Transform network challenges into opportunities with our Device Application. Quickly identify and address the needs of your network's best or least performing devices, ensuring every customer enjoys an exceptional service experience, regardless of their device. Imagine effortlessly pinpointing critical areas for improvement in seconds, from benchmarking device performance post-major OS upgrades to aggregating comprehensive data for precise issue resolution. Our solution empowers your Network Operations Center to efficiently streamline efforts, maximizing customer impact and satisfaction. Compare and benchmark everything Insightful analytics Understand how device performance impacts your network and user behavior for smarter optimization. Issue identification Quickly pinpoint specific challenges related to vendor, model, or software versions, enhancing service reliability. Competitive benchmarking Measure device performance against industry standards or overall network efficiency for strategic improvements. Performance tracking Easily list and address your network's lowest-performing devices for focused enhancements and customer satisfaction. Advanced device and network analytics Gain immediate an in-depth look at the performance metrics (KPIs) for various models and software versions, enabling you to benchmark them against other devices and the overall network service performance. The application provides comprehensive data on performance and usage patterns for different devices. It facilitates the generation of user lists based on specific device types, which can be exported for further analysis. Tailored to support a wide array of devices, including both mobile and data devices across 2G, 3G, 4G, and 5G networks, the application delivers results measured in near real-time and maintains data with long-term storage options. Rethink the way you understand and improve customer experience in your network. Our Device application focuses on identifying the most popular devices among your customers, providing key insights into their service experience. Gain essential insights into service experiences shaped by customer preferences and usage patterns. Spotlighting these preferred devices enables optimized service experiences, nurturing customer satisfaction and loyalty. A customer-centric strategy like this elevates service quality and strengthens connections with your customer base, consistently surpassing expectations. Improve Customer Experience with insights on popular devices Delve into the intricacies of your network with NocMap's detailed, real-time KPI graphs. From a broad network overview to the granular details of individual cells, our dynamic graphs provide a comprehensive visualization of your network's health. These interactive graphs not only display current data but also allow you to drill down into specific events for a more thorough analysis. For a broader perspective, historical graphs are readily available, offering valuable insights into past performance and trends. This blend of real-time and historical data, presented through an intuitive user interface, makes NocMap an indispensable tool for precise and informed network management. List your worts performing devices Gain immediate an in-depth look at the performance metrics (KPIs) for various models and software versions, enabling you to benchmark them against other devices and the overall network service performance. The application provides comprehensive data on performance and usage patterns for different devices. It facilitates the generation of user lists based on specific device types, which can be exported for further analysis. Tailored to support a wide array of devices, including both mobile and data devices across 2G, 3G, 4G, and 5G networks, the application delivers results measured in near real-time and maintains data with long-term storage options. Handling complexity and understanding user experience is key to efficient network operations. We use Subtonomy to help us stay efficient in an ever changing environment.” KAJ AHLKVIST Network Quality Three Sweden & Denmark We have managed to reduce both the number of complaint calls and the time we need to spend on each call. With Subtonomy, we’re working more efficiently while getting happier customers. BJORN TORE GULLORD Head of Service Assurance & Network Operations Telia Norway Ready to Transform? Let's connect Book a personalized demo to see how Subtonomy can elevate and streamline your customer care operations. What can you expect? A customized demo aligned with your objectives Targeted discussions on how to rethink and elevate your customer support with Subtonomy Expert guidance on enhancing User & Agent Experience and a seamless service delivery Automation & self-service Tech support in your pocket. Open 24/7. Read more Enterprise SLA-reporting Support your Enterprise customers. Read more The Support Engine Platform Any data source, ONE great support experience. Read more Discover all tech support solutions

Download and read our telecom customer success stories - read how Telia and Telenor have improved their customer experience with tools from Subtonomy. Customer success stories Customers' success is our success. Download and read how telecom operators like you use Subtonomy's solutions to elevate their customer support and service operations center. Telenor Sweden delivers exceptional 5G FWA experiences Download now Telia Norway sharpens precision in SAR operations Read now Telia Company delivers excellent customer experience Download now Telia Sweden - Increasing customer support efficiency Download now Telenor's automated self-service offers improved customer experience Download now Telia Finland: 10 keys to success in an cross-division implementation project Download now Telia Estonia cut customer support escalations by 60% Read now Telia Norway improves Roaming customer experience Read now

Welcome to Subtonomy - Are you ready to take telecoms to the next level? Then we are a great match. Join us on our mission to Rethink Telecom Customer Support. Senior Software Developer We are looking for a Senior Software Developer to join our DevOps team. Our DevOps team is responsible for our product development, architecture, software development, and maintenance of the Subtonomy platform and associated products and solutions. Subtonomy is a scale-up company with an agile way of working. Our DevOps team is focused on delivering code to a high standard ensuring we meet the security, performance, and scaling demands that help keep Subtonomy’s and our clients’ data secure. Who you are: You have a Master’s in Computer Science or equivalent area of technical studies (experience that can substitute for a degree) You have excellent problem-solving and troubleshooting skills, and can communicate your ideas clearly. You have a best practice knowledge of IT Operations in an always up, always-available service. You have experience with agile software development using C/C++, Java, Scala, SQL, PHP, Javascript, Spark and, Kafka, and enjoy challenging yourself and your team to improve your ways of working. You are experienced in administering and deploying development in CI / CD tools such as Git, Jira or Jenkins. You are an excellent communicator in spoken and written English with a keen sense of customer service. You are a team player who cares about the success of the project and your team. You have operational responsibility for the services owned by your team, which may include participating in an on-call rotation. You are an EU citizen working from Sweden (due to security clearance). We offer: Competitive salary and pension package. Flexibility to choose your work tools, such as computer and mobile phone. Work from our modern office in Stockholm Slussen, or the comfort of your own home or a mix. We value work-life balance. A fun workplace with activities both at the office and outside of work. Kind and helpful colleagues. About Subtonomy Since 2012, Subtonomy has been a product company specialized within the telecom industry providing our tailored solutions to mobile network operators. If you are curious to find out more what exciting things we have done in the past together with some of our clients you can take a look here: subtonomy.com/cases We would love to hear from you and learn more about your qualifications and interests. Please send your CV to info@subtonomy.com to apply for this exciting opportunity. If you have any questions, please feel free to reach out to our CTO, Magnus Zimmerman, at magnus.zimmerman@subtonomy.com . We look forward to your application! Stockholm / Hybrid / Remote Senior Software Developer Read More Open positions Dec 27, 2023 3 min read Not just another engineering internship story - Lina’s journey with Subtonomy and Tekniksprånget 410 Post not marked as liked Dec 12, 2022 2 min read From interns to employees - once again a successful internship program through Tekniksprånget 230 Post not marked as liked Dec 17, 2021 2 min read Thoughts from a Subtonomy internship 451 Post not marked as liked Life at Subtonomy Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Telia has refined and improved work processes to streamline its business outcomes and improve the customer experience with new customer support tools from Subtonomy. Telia Sweden - Increasing customer support efficiency Telia is constantly looking to refine and improve work processes to become more efficient, streamlining its business outcomes and improving the customer experience. In particular, Telia identified the potential to improve the handling of mobile support cases. Download this case to find out how they have increased support efficiency of its second-line technical support by up to 50%. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

Telenor Sweden delivers exceptional 5G FWA services backed by telecom technical customer support solutions from Subtonomy. Telenor delivers exceptional 5G FWA experience with Subtonomy Today, customers expect to be connected wherever they are. Customers just want an instant, reliable, high-speed and stable broadband connection - they don’t care how it’s delivered. This is where 5G fixed wireless access (FWA) is a game changer. Now service providers can connect ALL their customers affordably and reliably wherever they are - even when they’re far from fiber networks. Explore how Telenor delivers exceptional 5G FWA Experience and Telecom Customer Support to its customer with Subtonomy. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

Subtonomy is the world-leading product provider for telecom customer support - offering a wide range from agent desktop, technical self-service and APIs. Subtonomy products Subtonomy offers a comprehensive product portfolio tailored to meet the critical needs of the telecom industry. SubSearch - Consolidated agent desktop Unlock seamless Tech Support with our 360˚data driven dashboard. Elevate agent performance and deliver personalized experiences – All in ONE centralized hub. Read more Automation & Self service APIs Elevate your customer support with our 360˚ data-driven platform, providing accurate tech support, real-time updates and targeted alerts across all digital channels - chat, IVR, mobile apps or website. Read more CorpDash - Support your Enterprise Customers Proactively support your Enterprise Customers and ensure 5G quality with precision control. Automate SLA reporting, and proactively manage handovers and network slices – All in ONE dynamic solution. Read more BrandDash - analyze and benchmark MVNOs, brands & IoTs Benchmark and analyze slices of your network with ease. Get full picture of brand performance and detect misusage outside of contract and see number of devices and users. Read more Products for Telecom Customer Support NocMap - Customer-centric performance in real-time Analyze network performance through the lens of customer impact and understand the real-world experiences of each customer. Read more Optimize network performance for every Device Enhance your network's efficiency with tailored insights into how each device, from cutting-edge smartphones to older models, impacts your network. Read more Crowds - Monitor your Smart Places With an accurate 360˚ view of your venue, event or smart place, you can instantly monitor how your network performs down to cell and handset level and empower your operations center with historical and real-time data. Read more SubCell - customer-centric radioplanning Revolutionize how you plan, build, and adapt your mobile network with customer-centric radioplanning across all technologies and spectrums, ensuring peak performance and customer satisfaction. Read more Interconnect - filter traffic by carrier or country Automatically analyze problematic destinations, plan destinations and do follow-up SLA:s and correlate user related issues with interconnect alarms. Read more Roamers - analyze ALL roaming traffic Significantly improve customer service experience for all roaming traffic and decrease complaint calls by 80% and improve case efficiency by 90%. Read more Products for Telecom Service Assurance

Discover trends, challenges and future investments in technical customer support in this market study from 2021. The state of Telecom Technical Customer Support 2021 A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication A vast majority prefers proactive and transparent communication This survey is conducted by Subtonomy and our research partner Next Research & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of the telcos customer support offerings in 2021. In this report we refer telco solely to mobile network operators. The results are based on answers from Swedish end-users in March 2021, as well as findings from previous research. Let’s take a look! Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

Subtonomy is the only telecom product provider dedicated to technical customer support and we lead the way in this critical industry. About Subtonomy Subtonomy is the only telecom product provider dedicated to technical customer support and we lead the way in this critical industry. By blending cutting-edge technology with expertise into user-friendly tools, we are able to break down barriers — enabling telecom operators to streamline their processes. The result is fully industry-tailored solutions and world-class future-proofed support. If you’re ready to elevate your customer support to the next level, we are it. Together, we’ll drive you into a group of forward-leaning telecoms and high-performers who know that to reach customer magic, you need to keep everyone up to speed. Learn More Rethinking Telecom Customer Support In today’s fast-paced and connected world, seamless and personalized experiences are the new norm. People want it here, now, at the click of a button. The problem is that many telecoms are stuck with customer support tech that doesn’t move at the same pace as customer expectations. Too many telecoms face this reality with fragmented information scattered across multiple systems, resulting in poor customer support and lost business. At Subtonomy, we see this daily struggle. And we’re here to change it — believing everyone should have easy and speedy access to comprehensive information. And with us, that’s what happens. We are Subtonomy. We are on a mission to Rethink Telecom Customer Support. Andreas Jörbeck Mail to Andreas Jörbeck icon CEO Founder Fredrik Edwall Mail to Andreas Jörbeck icon EVP Sales & Marketing Founder Magnus Zimmerman Mail to Andreas Jörbeck icon CTO Founder Mark Moltzer Mail to Andreas Jörbeck icon R&D Founder Mikael af Ugglas Mail to Andreas Jörbeck icon CISO Ola Billinger Mail to Andreas Jörbeck icon VP Product & Solutions Emission reduction targets through SBTi Subtonomy is proud to announce its commitment to reducing emissions through the Science Based Targets initiative (SBTi), aligning with the Paris Agreement’s climate goals. This commitment is consistent with what’s required to keep warming to 1.5°C – the most ambitious goal of the Paris Agreement. Read more Meet the team Subtonomy is incredibly proud to have a 100% satisfied client base, and we see it as a great honor to be shortlisted for Total Customer Experience and Smart Places categories in the World Communication Awards Fredrik Edwall SVP Sales & Marketing Subtonomy ISO certification Subtonomy demonstrates its ongoing commitment to information security with ISO 27001:2013 certification, the strictest global security standard for information security (ISMS). Our ISMS scope includes our product development, and support process as well as our organization, business operation and office. Read more Head Office Subtonomy Katarinavägen 19 116 45 Stockholm SWEDEN info@subtonomy.com

Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey 2021. Annual Global Industry Survey 2021 together with Telecoms.com Subtonomy has teamed up with Telecoms.com in this years prestigious Annual Industry Survey. We are delighted to share the results of this years in this special report. As usual, this year’s report begins with our comprehensive sweep of the telecoms landscape, before taking a deep dive into six specific areas that are critical to telecoms today and tomorrow. They are 5G, Digital Transformation, BSS Modernisation, Broadband, Open RAN, and Customer Service Automation. Here are some of the key findings: 5G initial deployment, 5G densification, and digital transformation top the investment priority list Seven out of ten respondents think 5G has met or exceeded their expectations More than half have security concerns around running telco applications in the public cloud Nearly half use a converged BSS stack to serve both consumers and enterprises Three-quarters believe government funding for broadband is not enough Nearly half have already deployed Open RAN or plan to do so soon Close to seven out of ten already offer or plan to offer APIs to enterprise customers to enable self-troubleshooting Please fill in the short form below to receive a copy of this report. Strong interest in automating customer service to support new 5G services

Meet Subtonomy at international events, tech shows and more! MWC 2025 Join Subtonomy at Mobile World Congress. 3-6 March 2025 Fira Gran Via, Barcelona Discover more ISS Europe 2025 Meet Subtonomy at ISS Europe. 3-5 June 2025. Prague, CZ Coming soon Upcoming events Webinars, interviews and more Subtonomy CEO Andreas Jörbeck on 5G FWA & AI-Powered Support Learn directly from the leaders at Subtonomy and Scott Bichero from Telecoms.com about the future of telecommunications, and how technology is being leveraged to enhance customer experience and operational efficiency. How to improve next-gen Customer Service & Customer Experience (QoE) for telecom service providers - 2021 Telecommunications business offerings are the backbone of several major industry revolutions taking place, in the light of 5G. Already today, most telcos has a lot of rich customer mobile network data that is not being utilized in neither customer service nor the customer experience journeys at all. This webinar will illustrate how to meet the new and varied market demands with 5G. With focus on how to generate business values for customer service as well as improving the customer experiences, addressing both B2C and B2B. And tips on where to start already today. We will dive into this key areas that telcos must recognize as they work to evolve their businesses, including: • Monitoring 5G service assurance and network slicing • IoT devices as a service requester • Heavy data volumes to handle in real-time from e.g. BSS/OSS/CRM • Improving user experiences – technical self-service solutions • Streamline CS operations with predictive tools and Machine Learning Speakers: Andreas Jorbeck, Co-founder & CEO – Subtonomy Ola Billinger, VP of Products and Solutions – Subtonomy Wei Shi, Intelligence Manager – Telecoms.com

Transform your FWA Customer Support with real-time intelligence and proactive support solutions from Subtonomy. Advance Your Business with Cutting-Edge Telecom Support Gain a competitive edge with Subtonomy's innovative telecom solutions. Boost efficiency, reduce costs, and lead industry change by partnering with us. Fill out the form to learn more about how you can join us on this groundbreaking journey. Let's make history together. Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.

The Telecom Customer Support market study 2022 maps trends, challenges and future investments in technical customer support. The state of Mobile & Broadband customer support 2022 This survey was conducted by Subtonomy and our research partner NextResearch & Consulting. It maps trends, challenges and future investments in technical customer support, based on the customers' perspective of telcos’ customer support offerings. In this report we use the term ‘telcos’ to refer to both fixed and mobile providers of telephony and broadband services. The results are based on answers from Swedish end-users in April 2022, as well as findings from previous research. Let’s take a look! Item One Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Two Read More Change the text to include your own content. Adjust the font, size or scale to customize the style. Item Three Read More Change the text to include your own content. Adjust the font, size or scale to customize the style.